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Frequently Asked Questions

  • Can MyCarGlass service my vehicle at my home or workplace?
    Yes, MyCarGlass offers high-quality, complimentary mobile windscreen services, ensuring convenience by serving you at your house or workplace throughout London and surrounding areas including St Albans, Hatfield, Hemel Hempstead, High Wycombe, Amersham, Kingston upon Thames, Esher, Weybridge, Luton, Dunstable, and Watford.
  • How much do windscreens cost to replace?
    Get an affordable windscreen replacement quote for any car make and model. No glass damage coverage in your insurance? No problem! Our competitive pricing and low-margin approach ensure you save money. Quickly fill out our Quick Quote. for a fast response. For insurance-covered windscreen replacements, we streamline the process. Just use our (Check My Policy )feature, and we'll efficiently liaise with your insurer, without you having to do anything.
  • After having a windscreen replaced can I drive the car straight away?
    The time required before you can safely drive your car following a windscreen replacement typically depends on the adhesive used. We generally recommend waiting at least one hour to allow the adhesive to properly set and ensure maximum safety. This waiting period, known as the 'Safe Drive Away Time,' is crucial for the structural integrity of your windscreen and your safety. Our technicians will provide specific guidance based on the materials and methods used during your windscreen replacement.
  • How can I pay for my windscreen replacement?
    At My Car Glass we offer a variety of payment methods for windscreen replacements. You can choose to pay using cash, credit or debit cards, and bank transfers. Additionally, to make it more accessible, we provide a 0% Interest Free Credit the cost is spread over 4 monthly payments. This flexibility ensures that you can select the payment method that best suits your financial preferences and needs.
  • Are the windscreen and repair services guaranteed?
    With over 30 years in the business, we offer a reliable guarantee on all our windscreen, side, and rear window services. If you encounter any leaks or issues with the glass we have fitted, barring circumstances beyond our control, we will address and rectify these problems free of charge. Our three-decade-long experience in the industry not only reflects our expertise but also our steadfast commitment to quality and customer satisfaction. Trust in our experienced technicans to provide you with expert installation and expert after-service support.
  • Are windscreen repairs acceptable for the MOT test?
    Yes, MyCarGlass repairs adhere to and surpass MOT standards, ensuring both compliance and safety for your vehicle in London and the extended service areas.
  • Can you repair a chip in the driver's field of view?
    Repairs are possible in this area, however caution must be expressed if the repair is in the driver's immediate area of vision because it may still fail an MOT. The driver’s line of sight is centred in the middle of the steering wheel area and typically spans 30cm wide. If the driver’s vision is impaired due to a chip or crack in their eyeline, the damage may be repaired if the diameter does not exceed 10mm. If the damage is more than 10mm, the entire windscreen will need to be replaced. Rely on us for your windscreen repair and replacement needs, where safety and quality are our top priorities
  • How much will it cost and will my insurance pay for it?
    For those with fully comprehensive insurance policies, most insurance companies cover windscreen repairs or without it affecting your no claims bonus. However, should a windscreen replacement be necessary, your insurer might apply an excess charge. In cases where your windscreen is deemed non-repairable, My Car Glass pledges to cover up to 50% of this excess for you. To make things easier, simply fill out this straightforward form, and we'll take care of checking your insurance details on your behalf. Please complete this simple form and we will check your insurance for you.
  • How long do I have to wait before I can drive the car after having a chip repaired?
    After a windscreen chip repair, the wait time before you can safely drive your car is minimal. Typically, you only need to wait about 30 minutes. This duration allows the resin used in the chip repair process to fully cure and bond, ensuring the integrity and strength of your windscreen. Our quick and efficient chip repair service means you'll be back on the road safely in no time. Trust in our expertise for fast, reliable windscreen chip repairs, where your safety and convenience are our top priorities
  • How strong is the repair to my chipped windscreen?
    The durability of a windscreen chip repair is significant. We use advanced resin materials that, once cured, restore the strength of your windscreen to stronger than it's original condition. This repair process not only ensures the structural integrity of the windscreen but also prevents the chip from spreading further. You can trust that our windscreen chip repairs are conducted by the best technicians in the country, enhancing your vehicle's overall safety and maintaining clear visibility. Our commitment to using high-quality materials and techniques guarantees a strong, lasting repair.
  • Is the repair to the windscreen damage permanent?
    The windscreen repairs carried out by My Car Glass are designed to be permanent. Our expert technicians use state-of-the-art resin materials that effectively bond with your windscreen, restoring its structural integrity to as close to its original state as possible. Once the repair is complete, the treated area not only regains its strength but also prevents the damage from spreading.
  • If I don't have 'glass cover' on my insurance, can My Car Glass still help with a windscreen replacement or repair?
    Absolutely! If your insurance policy doesn't include 'glass cover', My Car Glass is here to assist you with a highly competitive quote for both windscreen replacement and repair. Our focus is on providing affordable, high-quality solutions to meet your needs, regardless of your insurance coverage. Contact us for a quote, and experience our commitment to offering cost-effective, reliable windscreen services that don’t compromise on quality. Or fill our Quick Quote Form.
  • Do My Car Glass replace door glass?
    Yes My Car Glass can replace your door glass on any car, van or truck Our latest software will identify the correct glass eliminating any guesswork. We can come to your home or workplace to replace the damaged glass.
  • My heated back window has been smashed. Can My Car Glass replace the heated rear window?
    My Car Glass is fully equipped to replace smashed heated rear windows. Our skilled, experienced technicians are experts in handling the specific requirements of heated rear window replacements, making sure that your vehicle regains both its functionality and safety. We use high-quality glass that integrates seamlessly with your car's heating system, restoring it to its original state. Trust My Car Glass for proficient and reliable replacements of specialised auto glass, including heated rear windows
  • Do My Car Glass deal with insurance companies?
    Yes, we do. At My Car Glass, we understand the importance of a stress-free process when it comes to insurance claims for vehicle glass. If you have fully comprehensive car insurance, it typically includes coverage for vehicle glass. We assist in navigating the claim process with your insurance company, ensuring a smooth and efficient experience. Our team is adept at handling the necessary paperwork and coordination, making your windscreen or vehicle glass repair or replacement as seamless as possible.
  • What paper work do I need to claim through my insurance?
    All you need for an insurance claim for your vehicle's glass service with My Car Glass, is a copy of your Certificate of Motor Insurance. That's it. Simply present this to our technician. Or simply fill our online insurance form and we will do the rest.
  • Do I have to pay anything to my insurance?
    No. Depending on your policy cover My Car Glass will take an glass excess from you. and invoice the remainder to your insurance company. However My Car Glass can contribute towards your excess saving you uo to 50% of your excess.
  • Do I need to contact my insurance company for a glass claim?
    No, you don’t need to worry about contacting your insurance company. My Car Glass takes care of this for you. We will communicate with your insurance company on your behalf, ensuring a smooth and hassle-free process for your glass service claim.
  • What areas does MyCarGlass cover for windscreen services?
    MyCarGlass provides comprehensive windscreen repair and replacement services across all London regions and nearby areas, including Central, South, North, East, and West London, as well as the aforementioned surrounding towns and counties.
  • How does MyCarGlass decide between windscreen repair or replacement?
    The decision between windscreen repair or replacement is based on the damage's size, location, and severity, in compliance with the established windscreen repair standards in London and nearby regions.
  • Does MyCarGlass offer emergency windscreen services?
    Yes, MyCarGlass provides emergency services for urgent windscreen damage, focusing on quick resolution to safely get your vehicle back on the road in London and the surrounding regions.
  • Do you cover Enfield and Barnet for express delivery?
    Of course! Enfield and Barnet are included in our delivery zones, ensuring that customers in these areas receive fast and efficient windscreen repair services from My Car Glass.
  • Are Camden Town, Hampstead, Kilburn, and Wembley eligible for express delivery?
    Yes, we provide express delivery to these areas in North West London, including Camden Town, Hampstead, Kilburn, and Wembley, to cater to your windscreen repair needs promptly.
  • Are Richmond, Twickenham, and Teddington included in your delivery service?
    Yes, we offer express windscreen delivery and fitting to these areas. Whether you're in Richmond, Twickenham, or Teddington, Mycarglass ensures your windscreen repair needs are met effectively.
  • What about Uxbridge, Hayes, and West Drayton for express delivery?
    Absolutely, we provide express windscreen services to these locations, including Uxbridge, Hayes, and West Drayton, to ensure your windscreen repair is completed with speed and precision at an affordable cost.
  • Is express delivery available in Harrow, Ruislip Edgware, and Stanmore?
    Indeed, we cover these locations with our express delivery services. Whether you're in Harrow, Ruislip, Edgware, or Stanmore, My Car Glass is here to ensure your windscreen repair is done swiftly and efficiently.
  • Can I get express delivery in Fulham and Putney?
    Yes, Fulham and Putney are included in our South West London delivery zones and have been for 30 years. My Car Glass is here to offer express delivery services to residents of Fulham and Putney, ensuring a seamless windscreen repair experience.
  • Can I get express delivery in Ealing, Hammersmith, Kensington, and Notting Hill?
    Definitely! We offer express Windscreen replacement or repair these areas in West London, including Ealing, Hammersmith, Kensington, and Notting Hill, with our express delivery services, so you can rely on My Car Glass for quick, relaible and efficient windscreen repairs.
  • Do you offer express delivery in St Albans and Hatfield?
    Currently, we do offer express windscreen services to St Albans and Hatfield, ensuring residents in these areas have access to our fast and reliable windscreen repair solutions.
  • Are Hemel Hempstead, High Wycombe, and Amersham eligible for express delivery?
    Yes, these areas are covered by our express delivery team and have been for nearly 4 decades, ensuring a prompt and efficient windscreen repair experience for residents in Hemel Hempstead, High Wycombe, and Amersham.
  • Do you offer Windscreen Services to Slough, Windsor, and Maidenhead?
    Yes, we cover these areas with our express windscreen repair and replacement options. Residents of Slough, Windsor, and Maidenhead can rely on My Car Glass for quick and reliable windscreen services.
  • Can I get express delivery in Finchley, Highbury, Highgate, Islington, Muswell Hill, and Tottenham?
    Absolutely! We offer express delivery services in these areas of North London, including Finchley, Highbury, Highgate, Islington, Muswell Hill, and Tottenham, making it convenient for you to access Mycarglass's top-quality windscreen repair services.
  • Do you offer express delivery to Watford and Rickmansworth?
    Yes, Watford and Rickmansworth are part of our delivery areas. My Car Glass is committed to providing express windscreen services to these areas, making it easy for you to get your windscreen repaired asap.


Head Office 3 Clare Parade


Monday - Friday 8:00 - 18:00

Saturday 8:00 - 14:00


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Free Phone 08000242448

Tel 02089092300





Hemel Hempstead

Kingston upon Thames

North London


St Albans







North West London

South West London



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